How can we help?
Renters and landlords can email us or raise a ticket. We usually reply within one business day (Mon–Fri, 9am–6pm ET).
Your tickets
Raise a ticket
Tell us what's going on. You'll get a ticket number by email, and every reply from us comes to your inbox.
Quick answers
I didn't get the email to confirm my account
Check your spam or promotions folder for an email from twnhouse.ca. You can send it again from your tenant dashboard. Still nothing after 10 minutes? Raise a ticket and we'll confirm it for you.
How do I book a tour?
Open any listing and press Book a tour. You need a free renter profile with a confirmed email first. The landlord confirms the time, and you get an email when they do.
How do I apply for a place?
On the listing, press Apply (after logging in). The application is completed on TrueTenant, our secure application partner.
I forgot my password
Go to the tenant login and choose Forgot your password?. We'll email you a reset link.
Is a listing a scam?
Never send a deposit before seeing a place and signing a lease. If something looks wrong, raise a ticket with Report a listing or user and include the listing link.
How do I get tour requests by text or WhatsApp?
In your landlord dashboard, open Your ad, tours & online applications, tick the ways you want to be told under How do you want to get tour requests?, then press Send a test alert.
How do I pause or edit my ad?
Log in to your landlord dashboard. You can edit the details, add photos, and pause the ad at any time.
Can I add more than one property?
Yes, up to 25 properties in one login. Use Add another property in your dashboard.
Where do rental applications go?
Applications come through TrueTenant. If your ad has no Apply button yet, raise a ticket and we'll set up your link.
Billing or Landlord Pro questions
Choose Billing & Landlord Pro when you raise a ticket, or email support@twnhouse.ca.